This is a sponsored post written by me on behalf of Verizon FiOS, all opinions are my own.
Over the years as a Verizon FiOS (going on close to 8 years), I have shared my views about my experience as a customer.
I have discussed why I believe their customer service is amazing and their Internet service is superb.
I have had no complaints about the company as they do what they say. They keep up with the ever-changing technology and consistently provide customers with different ways via their various packages to pay for what we want.
But I will say, in my opinion, there are a few things lacking that prevent me from giving Verizon FiOS an A++.
- I do not like their set top box. I think it is very ordinary for such a hi-tech brand. I have had my box since I became a customer and the constant buzzing drives me a bit batty sometimes.
- The DVR menu, I believe needs work. Navigating through the selections is not user-friendly in the least bit. The UI or user interface is not intuitive especially when it comes to looking for movies and TV shows via search. I find it to be clunky and slow.
Don't get me wrong, I am aware there is no such thing as perfect service. But I believe, in this day where the fight for consumers is so critical, I think companies need to provides their consumers with an eco-system of user-friendly, highly intuitive products.