In my pre-motherhood/becoming a WAHM life, I worked in the customer service industry for fifteen years. Working in corporate retail for the better part of my career, I learned what it means to properly and truly means to keep a customer happy, satisfied, loyal and coming back.
Great customer service is the lifeline to any company. Listening to your customers, dealing with complaints and issues that arise, being helpful, proper staff training and going the extra mile are all key aspects of what it truly means to be on top of the game.
All this customer service talk comes after having had an incident over my Verizon FiOS bill last week. Understanding my issue (based on notes taken) and where the disconnect and oversight occurred with a previous representative, the issue was quickly resolved, and a credit was issued.
As Verizon FiOS Influencer since 2012, I have had the pleasure of being a part of an environment that solidifies what true customer service means. For Verizon FiOS it is not about the bells and whistles, the bundles they offer or a number of channels offered. For them, it is about truly getting to YES with the customer. Making that experience one that makes us know exactly why became customers in the first place.
Disclaimer: I have been a Verizon FiOS customer for over 5 years and am currently a #SomosFiOS Influencer. Although I have been compensated to share my experience with Verizon FiOS, all opinions regarding product and services are all my own.